How to Update Subscription Counts or Change Frequency

To update your departments billing frequency or update the amount of Entity packs your department is paying for (up or down) you can do this from the "Manage Your Subscription" button from the Subscription & Billing department menu item.

First navigate to the Subscription & Billing page from the Department Menu.

Then select the "Manage Your Subscription" button from this page. Note you need to have an active billing relationship (subscription) with Resgrid for this option to appear.

This will send you to the Stripe portal to manage your subscriptions. This portal page allows you to update your credit card information, view and download past invoices/payments and update/cancel your subscriptions.

To update your billing frequency (monthly/yearly) or your current quantities press the Blue "Update subscription" button. This will take you to a page where you can set your billing frequency; the "Monthly" and "Yearly" tabs at the top and then on the highlited in blue subscription you can press the Plus (+) and Minus (-) buttons to add or remove Packs or PTT Users to your subscription.

Once you have done making changes press the Continue button to go the changes page to review your changes before applying them. Please make sure you update each subscription type at a time, for example if you want to add more users to the system edit the Entities subscription item first. Then go to the Customer Portal again to update the PTT Users if you wanted to add more there as well. 

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