Missing Unit or Personnel Statuses on Calls

When viewing a call, additional data for Unit Activity and Personnel Activity is available. These will list Status events from Units or Personnel that are targeted against a call. 

If you have submitted statuses from either a Unit or Person and are not seeing the status list here, the most common issue is that the status has not been associated with a call. 

To associate a Call with a Unit Status when submitting

When using the Web Application in the Units module, you can click the "Set Status" button

Then a dialog will appear where you can select the Status you want to set and the Destination, that destination. That destination drop-down will list all active calls; you need to select the call there to associate this status with a Call.

On the Resgrid Unit app, you need to set an active call. You can do that by clicking the call box on the left-hand side menu, or when you are submitting a status, you can select the call to activate and associate with the status.

To associate a Call with a Person status when submitting

When using the Web Application in the Personnel module, you can click the "Set Status" button

Then a dialog will appear where you can select the Status you want to set and the Destination, that destination. That destination drop-down will list all active calls; you need to select the call there to associate this status with a Call.

When using the Resgrid Responder App, you don't set an active call for the app, but when you submit a status, you can select the destination from the bottom sheet component when submitting a status that will associate the call to the Status. 

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