How do I add or remove Entity Packs (Users and Units) or PTT Users?

To Update the amount of Entities packs in your department or the amount of Push to Talk user packs you need to log into the web application (https://app.resgrid.com/Account/LogOn) and from your department drop down and select "Subscription & Billing" option.

Then click the "Manage Your Subscription" button in the upper right hand corner.

This will redirect your browser to our Payment Provider (Stripe) to manage your subscription including update your payment information.

From here select the plan you want to update by clicking the blue "Update Plan" button. Please note you can only change the quantity of the Entity Plan or the Push-to-Talk Users plan.

Here you can add or remove user packs for your subscription and see the impact on your billing. You can also change your billing frequency between Monthly and Yearly if you want (for supported plans, not all plans offer Yearly billing).

Changes to your billing plan take effect immeaditly with proration of the amount due taking into account your current amount used.

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